Help
Your Questions Answered In Our Help Guide
How This Works Q1) So how does this work? Q3) What exactly is immediate posting? Q5) Can I purchase multiple cities at one time? Q6)
Do I need a twitter account to purchase with the social cities? Q10) How should I create my message/ad? Q13) I am creating a message and it will not allow me to start my message with the word I. Why is that? Q14) What does a disclosure look like? Q15) Will I get sales from my message? Q17) Do I have to post only events? Q18) Will other ads post the same time my ad does? Q19) Why is the time slot I want not available? Q20) Must I register to make a purchase? Q21) How many cities can I purchase? Q23) Why is the time slots set at every 20 minutes? Q24)
How exactly does the twitter background actually work? Q25) Why do you only accept paypal? Q26) Will other messages show around my time slot? Q29) How come I can’t save my creative? Q31) What does turning into a bitly mean? Q33) I uploaded a picture for the twitter background, how can I see the preview? | The Answers A1) Working with us
is simple. First find the city or cities you would like to post your message
on, and then click on the service you would like. Afterwards create and
schedule your message. Lastly, watch it come alive as it is posted on the
twitter and/or facebook pages. A2)
You can post as many messages as you wish per city. Be aware that the cost is
for one tweet per message. A3)
Immediate posting happens immediately. After creating your message and
checking out, your message will then be immediately posted to its designated
page. A4)
We currently accept paypal as our source of payment for the protection of our
customers. By using paypal, we will never see your credit card details and
you are in complete control of your spending. You do not need a paypal
account to make payment via paypal. A5) Yes, you can
purchase multiple cities at one time as well as create different message for
each city. A6)
Nope. Not at all. We would love for you to have your own twitter account or
be a tweeter to even retweet your own message that you post with us.
Regardless if you have an account with us, we will work with you. A7) No sir/ma’am. We are not owned or affiliated
with these social media outlets. We are an independent marketing network
based on a creative idea. In our best P.Diddy voice “We market responsibly.” A8) Many factors can come into why you may not be receiving many/any clicks or tweets. Consider how your message was crafted and the time of day it was scheduled. A9) All of the
messages are delivered in intervals of 20 minutes. We do not overwhelm our
fans/followers or believe in spamming. We set up time intervals to where if
someone has booked that time, another advertiser cannot purchase that
timeslot. We would like to give every message a chance to gain exposure
without overloading our fans. A10)
The best way we suggest creating your message is keeping it fun,
conversational and creating a click to call action. By thinking how your
audience speaks towards one another and how you would like a message
delivered to you would help you create an effective message that brings
attention. A11) Sure! If your
message is scheduled to be delivered more than 20 minutes from publishing,
you can simply go into your account and edit the message. If the message is
to post immediately or within 20 minutes, it is too late to edit your message
and will be posted as is. All messages are posted in the way it was created. A12)
The Social Cities is committed to providing reputable services to our
followers/fans and advertisers. With that being said, we will not publish
messages that promote or contain any of the following: Adult goods,
profanity, violence, racial intolerance, advocate against any individual,
group or organization, illicit drugs, drug paraphernalia, pornography, adult
or mature content, gambling or casino-related content, any illegal activity,
sales or promotion of certain weapons such as firearms, ammunition,
balisongs, butterfly knives, brass knuckles, sales or promotion of tobacco or
tobacco- related products, sales or promotion of prescription drugs, etc. A13) None of our pages
take the responsibility of any message, which means we disallow the use of
messages/ads starting with I, We, Us, They, Me, My, Mine, Our, Ours, etc. A14)
Disclosure on The Social Cities is automatically generated and sent out with
your messages on twitter and facebook. The Social Cities abides by the FTC’s disclosure act. A15)
We can’t promise to get you sales. We provide a platform for you to reach out
to potential customers and readers. We help get you the traffic through our
platform, and it’s up to you convert that into a sale. A16)
No you do not have to be a business to post on the city pages. You can be a
non-profit or an individual with something to say. A17) While the pages are called events, you do
not need to post an event. You can post deals, sayings, quotes, just about
anything that would be of interest to our followers and fans. Example of creative tweet: Shopglam is now extending invites to its
exclusive fashion site! Fantastic sales on designer stuff every day. Join
now. http://jt.ytm/6oyo – ad A18) No other paid ad post will post the same time as your ad does
for that particular city. A19)
The time slot you may want is not available because someone else booked that
time slot. A20)
Yes we would like all customers to register or login before making a
purchase. This helps you track your purchase history with us as well as edit
your message. A21)
You can purchase as many cities as you want. A22)
Yes. When you check out you will have to complete the creative for each city. A23)
We do not like to spam our followers and our page. We believe in intervals of
20 minutes per message. A24)
Upload the image you would like to set as a twitter background. Click on the
show preview button to display how the image will look as a background. You
can only set twitter backgrounds to post on a Monday and end on a Friday. We
leave up twitter backgrounds on a per week basis. If you order on a Tuesday
and want your message to publish on a Monday, it will be the next Monday and
you will receive an email from us stating so. A25)
We believe in the security of paypal and do not want to store anyone’s
personal information. We believe
paypal is a great gateway. A26)
Other messages will show around your time slot, but none will show exactly on
your time slot. A27) Sure you can choose the immediate posting
and creative team option but it won’t happen. The creative team needs at
least 48 hours before the scheduled time to create a message. It’s best not
to choose both options. A28) In order to check out make sure you have
completed the creative to each item in your shopping cart. A29)
Make sure you have picked an available time, day and time zone. Also make
sure your message has no errors. A30) Any url you enter in will show as a
bitly when published. A31) The word that says turning into a bitly is
there for you to highlight your url with your mouse and click on turn into a
bitly so you can see the sample bitly it will show. A32)
The bitly that is showing is a sample bitly. It is a demo and not the actual
bitly that will show. A33) To see the preview of the twitter background, simply click on the show preview button. A34) Nope. You have the choice to pick different times and different days for each city message. |
Campaign Questions Q1)
How do I create a campaign? Q4) I am looking to establish a long term campaign, how do I go about doing that? Q5) I do not see where I can check out or pay for my custom campaign. | Campaign Answers A1) Creating a campaign with us is easy. Simply click on
campaigns and either send us a message with a request of a campaign or fill
out our form with details to the type of campaign you would like to create
and we will contact you to and take it from there. A2)
Before any campaign is started, we will send a custom quote over to you in your
account. You can then check out with the pay now button for your campaign and
we will get started. A3) Send us a message through your account that you would
like to pause your campaign till further notice and we will do just that. We
again do not issue refunds for unfinished campaigns, paused campaigns, etc. A4) You can contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it with a
description of your goals and what you are interested in doing, etc and we
will get back to you. A5) Custom campaigns are given custom quotes. After
everything is settled, we will provide you with a paypal address to which you
can make payment and have your campaign going. |
General
Questions Q1)
I forgot my password? How can I set up a new one? Q2)
How can I be a guest blogger? Q3) Where can I view your media kit? Q4)
Will all your ebook be free? Q5)
What is social shine? Q6) I have a custom request and would like to talk to someone? | The Answers A1) Contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will assist you in setting up a new password. A2) Reach out to us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it and lets discuss. A3) Visit www.thesocialcities.com/mediakit A4) Yes all of our ebooks will be free
for your reading. A5) Social Shine is an area where we
highlight businesses who work with us on a long term basis. A6) We would love to hear from you.
Any request please send to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . |
Contacting Us Q1)
What is your facebook page? Q2)
What is your twitter page? Q3)
What is your linkedin page? Q4) Where can I reach someone in customer service? Q5)
Where can I reach someone for creating a campaign? | Contact Us In These Ways A1) Check us
out at www.facebook.com/thesocialcities A2) We are
tweeting at www.twitter.com/thesocialcities A3) Our linked
in page is www.linkedin.com/company/thesocialcities A4) Contact us
at This e-mail address is being protected from spambots. You need JavaScript enabled to view it A5) For
campaigns contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it |
